Terms of Service — ShadowGuard

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1. Acceptance of Terms

By accessing or using ShadowGuard + AgentGuard (the "Service"), operated by ShadowGuard Inc. ("Company", "we", "us"), you ("Customer") agree to these Terms of Service. If you do not agree, do not use the Service.

2. The Service

ShadowGuard scans authorized Google Workspace and Microsoft 365 tenants for third-party AI tool connections and returns risk assessments. AgentGuard evaluates AI activity submitted to it and returns customer-defined policy decisions. Both are delivered as SaaS hosted on third-party infrastructure.

3. Customer Data

Customer retains all rights to data submitted to the Service. The Company processes Customer Data solely to provide the Service as described in the Privacy Policy. OAuth tokens for connected workspaces are encrypted at rest. Prompt content classified by AgentGuard is processed in memory and never persisted.

4. Acceptable Use

Customer agrees not to:

Use the Service to violate any law or third-party rights;
Reverse-engineer, scrape, or probe the Service;
Use the Service to scan systems Customer is not authorized to scan;
Resell or white-label the Service without written agreement.

5. Subscription and Billing

Subscriptions are billed monthly or annually in advance via Stripe. Customer may cancel at any time; cancellations take effect at the end of the current billing period. No refunds are given for partial periods.

6. Disclaimers and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS". COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT WILL COMPANY'S AGGREGATE LIABILITY EXCEED THE AMOUNTS PAID BY CUSTOMER IN THE TWELVE MONTHS PRECEDING THE CLAIM. (Your counsel should review and customize this clause before launch.)

7. Data Processing Addendum

For Customers subject to GDPR, CCPA, or similar regulations, a Data Processing Addendum is available on request and incorporated by reference when executed.

8. Termination

Either party may terminate the Service with notice. Upon termination, Company will delete Customer Data within 30 days unless retention is legally required.

9. Changes to These Terms

Company may update these Terms with at least 30 days' notice for material changes. Continued use after the effective date constitutes acceptance.

10. Contact

Questions about these Terms: legal@shadowguard.ai